We know how important it is for us to be there when you need us and to deliver more than just average support. Our service and support plans are flexible and will allow you to determine how deeply you want Sybase involved on an ongoing basis - from simple reactive support to dedicated resources focused solely on you, helping you achieve optimal productivity and competitive advantage.
SupportNow Plans: For customers using Sybase products in deployment, we offer SupportNow Standard and Enterprise Plans. All plans include telephone access to our Technical Support organization and a variety of other support services.
Designated Product Plans: For customers using designated workplace-level products and development tool products, we offer SupportNow Incident, Developer, and Enterprise Developer plans to fit your development needs.
Software Services: These services enable access to software improvements through new version releases and maintenance releases.
Plan Options — Personalized and Advanced: For customers who need a higher level of service and commitment for business-critical projects, personalized support and advanced services allow you to develop a closer partnership with Sybase. These include Alliance and Privilege Support, Monitoring and Alerting packages, as well as personalized training, migration/upgrade services, and more.
Online Support: Our interactive online support services provide access to vast sources of problem-solving information.
Support Policy: Find information on specific support policy, general guidelines on how to use our support services, and the support center holidays.
